Frequently Asked Questions
What are the services and facilities offered?
Modena by Fraser New District Wuxi offers a complete range of facilities and services within the property. To find out more, please visit Facilities.
Are there fitness facilities provided?
There is a 24/7 fully-equipped gym on the 1st floor of the property.
Is there wireless Internet?
Complimentary Wi-Fi access is available in rooms and around the property.
What is the check-in time?
The check-in time is 14:00 hours.
What is the check-out time?
The check-out time is 12:00 hours.
What time is breakfast served?
Breakfast is served from 06:30 to 10:00 hours daily. Additional breakfast is chargeable at CNY58 per person (subject to 15% service charge). Breakfast is complimentary for children aged 6 and below.
What are the available dining options?
The all-day dining restaurant located on the 1st floor of the property is open between 10:00 and 22:00 hours, offering daily buffet breakfast, buffet lunch on weekdays and dinner on a-la carte. In-room dining is also available. For recommendations on dining options in and around town, talk to our Guest Service Executives or check out our Gastronomy page.
Are laundry services provided?
Dry-cleaning and laundry services are available at a charge. For your convenience, a 24/7 laundromat is provided on the 3rd floor.
What are the types of bed provided?
King-size, twin-size and sofa beds are provided according to the residence types.
Are baby cots and extra beds available?
Extra beds are available at CNY120 nett per night. Complimentary baby cots may be provided upon request and are subject to availability.
Are newspapers provided?
Newspapers are provided free for your reading pleasure at the lobby.
Does the property come with wheelchair access features and facilities?
We do not have apartments specifically designed for wheelchair access; however there is ample room to allow for wheelchair mobility.
Is on-site parking available and what is the cost?
On-site parking is available and complimentary for in-house guests.
Is airport shuttle service provided?
Complimentary airport transfers are provided for guests staying 12 months and beyond, to Sunan International Airport, Nanjing Lukou International Airport, Shanghai Hongqiao International Airport and Shanghai Pudong International Airport.
What are the reception operating hours?
The reception operates 24 hours daily.
Can I leave my luggage with the property before the check-in time?
Yes, you may leave up to 2 pieces of luggage per room with our concierge.
How do I get to the residence?
Modena by Fraser New District Wuxi is located within the industrial zone, Wuxi New District. Click here to find out how to get to our property.
What are some of the key attractions in Wuxi?
There are lots to sightsee and do while in Wuxi, from cultural and historical landmarks, to shopping, sports, nightlife and more. Please visit our Attractions page, or talk to our Guest Service Executives who will recommend according to your areas of interest.
Where can I go for shopping?
Wuxi is a great place to shop. Approach any of our friendly Guest Service Executives or visit our Shopping page, for recommendations on places that you should not miss.
Where is the nearest bank, ATM and currency exchange office?
The nearest bank is ICBC, which is just across the road from the property.
What is your Cancellation Policy?
1) For cancellation of one-day reservations, notice must be given 48 hours prior to arrival date to avoid cancellation charges.
2) For cancellation of reservations of more than 30 days, notice must be given14 nights prior to arrival date to avoid cancellation charges.
What is the maximum number of guests allowed in each residence type?
1) Studio – 2 adults
2) One Bedroom Superior –2 adults
3) One Bedroom Deluxe – 2 adults
4) One Bedroom Executive – 2 adults and 1 child
5) Two Bedroom Deluxe – 4 adults
Are pets allowed?
Yes, pets weighing not more than 3.5kg are allowed.