Frequently Asked Questions
What happens if another guest in the same property is infected with COVID-19 during my stay? What kind of help and support can I expect from the property?
We have instituted a stringent set of protocols and precautionary measures to ensure that you remain safe at all times. All of our staff are also well equipped and trained to handle such situations. We constantly remind all guests and staff to remain vigilant, practice good hygiene, and to immediately seek immediate medical attention if they are feeling unwell. Please be assured that our team is always on ground to offer the necessary assistance in times of crisis or uncertainties.
Are there screening measures in place for guests and staff?
Anyone (guests, staff, visitors and vendors alike) entering the property premises will have to undergo temperature screening and adhere to stringent safe distancing measures in place.
What are the sanitation routines and policy in place now due to COVID-19?
We are actively monitoring the Centers for Disease Control and Prevention and World Health Organisation for the latest policies. All our properties have heightened their preventive measures and our staff are well-informed to assist guests to ease any anxieties. This includes, but not limited to:
• Intensified cleaning and sanitizing of public spaces and facilities
• Clear and instructional guides/poster placed throughout to facilitate safe distancing requirements
• Contactless payment options made available
• Availability of masks, sanitizers and thermometers upon request
• Daily security and temperature checks of staff and guests
• Alternative arrangements for food and beverage
• 24/7 management support team to implement any additional and immediate measures recommended by health authorities
Has Frasers Hospitality been awarded with any hygiene accredition?
At Frasers Hospitality, we have painstakingly and methodically implemented requirements above and beyond what is mandated by the WHO and relevant authorities. All of our properties, in their respective regions, are working towards acheiving the necessary accredition set out by the local authorities.
Are you accepting new check ins/ reservations?
We are always ready to welcome you. Our properties will operate and accept reservations in accordance to local regulations. Restrictions, if any, will vary accordingly. For reservations enquiries, please contact us at email@example.com or the property directly.
What are the services and facilities offered?
Modena by Fraser New District Wuxi offers a complete range of facilities and services within the property. To find out more, please visit Facilities.
Are there fitness facilities provided?
There is a 24/7 fully-equipped gym on the 1st floor of the property.
Is there wireless Internet?
Complimentary Wi-Fi access is available in rooms and around the property.
What is the check-in time?
The check-in time is 14:00 hours.
What is the check-out time?
The check-out time is 12:00 hours.
What time is breakfast served?
Breakfast is served from 06:30 to 10:00 hours daily. Additional breakfast is chargeable at CNY58 per person (subject to 15% service charge). Breakfast is complimentary for children aged 6 and below.
What are the available dining options?
The all-day dining restaurant located on the 1st floor of the property is open between 10:00 and 22:00 hours, offering daily buffet breakfast, buffet lunch on weekdays and dinner on a-la carte. In-room dining is also available. For recommendations on dining options in and around town, talk to our Guest Service Executives or check out our Gastronomy page.
Are laundry services provided?
Dry-cleaning and laundry services are available at a charge. For your convenience, a 24/7 laundromat is provided on the 3rd floor.
What are the types of bed provided?
King-size, twin-size and sofa beds are provided according to the residence types.
Are baby cots and extra beds available?
Extra beds are available at CNY120 nett per night. Complimentary baby cots may be provided upon request and are subject to availability.
Are newspapers provided?
Newspapers are provided free for your reading pleasure at the lobby.
Does the property come with wheelchair access features and facilities?
We do not have apartments specifically designed for wheelchair access; however there is ample room to allow for wheelchair mobility.
Is on-site parking available and what is the cost?
On-site parking is available and complimentary for in-house guests.
Is airport shuttle service provided?
Complimentary airport transfers are provided for guests staying 12 months and beyond, to Sunan International Airport, Nanjing Lukou International Airport, Shanghai Hongqiao International Airport and Shanghai Pudong International Airport.
What are the reception operating hours?
The reception operates 24 hours daily.
Can I leave my luggage with the property before the check-in time?
Yes, you may leave up to 2 pieces of luggage per room with our concierge.
How do I get to the residence?
Modena by Fraser New District Wuxi is located within the industrial zone, Wuxi New District. Click here to find out how to get to our property.
What are some of the key attractions in Wuxi?
There are lots to sightsee and do while in Wuxi, from cultural and historical landmarks, to shopping, sports, nightlife and more. Please visit our Attractions page, or talk to our Guest Service Executives who will recommend according to your areas of interest.
Where can I go for shopping?
Wuxi is a great place to shop. Approach any of our friendly Guest Service Executives or visit our Shopping page, for recommendations on places that you should not miss.
Where is the nearest bank, ATM and currency exchange office?
The nearest bank is ICBC, which is just across the road from the property.
What is your Cancellation Policy?
1) For cancellation of one-day reservations, notice must be given 48 hours prior to arrival date to avoid cancellation charges.
2) For cancellation of reservations of more than 30 days, notice must be given14 nights prior to arrival date to avoid cancellation charges.
What is the maximum number of guests allowed in each residence type?
1) Studio – 2 adults
2) One Bedroom Superior –2 adults
3) One Bedroom Deluxe – 2 adults
4) One Bedroom Executive – 2 adults and 1 child
5) Two Bedroom Deluxe – 4 adults
Are pets allowed?
Yes, pets weighing not more than 3.5kg are allowed.